Atlas is FCG's centralised operating system for travel teams. Communications, operations, finance, and duty of care sit in one platform — the mid-end layer of the stack, running on the ADDN network.
Email, WhatsApp, WeChat, and SMS land in a single operations queue, each tied to a booking and tracked against an SLA — so the team works one list instead of four inboxes.
Each row carries its channel, booking, SLA timer, and status — escalation fires before a breach, and resolved cases reconcile back through reverse-PNR look-up.
Atlas runs as the mid-end layer of the FCG stack, on the ADDN network. Five modules carry the work a travel team handles after a booking is made.
A live traveller map and a world-events feed show who is exposed; risk policy and AI next-step recommendations tell the team what to do next.
Email, WhatsApp, WeChat, and SMS arrive in one omni-channel queue, each message tied to its booking.
Service requests, escalation workflows, and SLA tracking per booking.
Reverse-PNR look-up that ties finance records back to the booking for a clean close.
Programme analytics and spend reporting across every booking and traveller.
The same platform serves central SOEs and Fortune Global 500 travel programmes, across the markets where they operate.
Bring communications, operations, finance, and duty of care into Atlas — the mid-end layer of the FCG stack, on the ADDN network.
Email, WhatsApp, WeChat, and SMS land in one inbox, tied to the booking each message belongs to.
Attach service requests per booking, with escalation workflows so cases never sit unattended.
Reverse-PNR look-up matches finance records back to the booking for a clean month-end.
A live traveller map and world-events feed surface risk, with AI next-step recommendations.
Walk through the consolidated inbox, the operations hub, reconciliation, and duty of care against one live programme.